Open Says Me Ltd Privacy Policy

Our contact details

Name: Open Says Me Ltd

Address: 3rd Floor 207 Regents Street. London W1B 3HH

Phone Number:0208 307 5934/07513 361935

Date privacy notice completed: 17th August 2020

About our privacy policy

This Privacy Policy sets out how Open Says Me Ltd uses and protects any information that you give to Open Says Me Ltd, when you use this website.

Open Says me Ltd is committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, you can be assured that it will only be used in accordance with this privacy statement.

Open Says Me Ltd reserves the right, at its discretion to make changes to any part of the website, the information within it and these terms.

Open Says me Ltd may change the policy from time to time, by updating this page. It is important that you check this page periodically to ensure that you are happy with the changes.

This policy is effective from 17 August 2020. By continuing to use the website, you agree to be bound by these terms as amended.

The type of personal information we collect

We may require basic information which identifies you as an individual (‘personal information’), such as your name, e-mail address and telephone number in-order to enable you to take advantage of particular services that we offer; for example when you send a question/request from our ‘contact us’ page or request further information about our services. We will only use such personal information for the purposes of providing information which you have requested, or for other purposes set out in these terms.

We currently collect and process the following information:

Personal identifiers, contacts and characteristics (for example, name and contact details)
Medical information – to support case history information gathering
Name and job title/profession/role
Company or organisation
Demographic information such as postcode;
Other information relevant to the customer i.e. surveys and/or offers
Information pertinent to fulfilling our services on an individual’s or organisations behalf

How we get the personal information and why we have it

We collect your personal information by telephone, via the contact page and training course application forms on our website.

We require this information for the purposes of:

Internal record keeping
Contacting you for market research purposes. We may contact you by e-mail, telephone or post. If you do not want us to make use of your personal information in this way, please e-mail info@opensayme.org. We will give you the opportunity to opt out of future marketing whenever we send you marketing materials. You can also opt out at any time by contacting us.

Under the General Data Protection Regulation (GDPR), the lawful bases we rely on for processing this information are:

(a) Your consent. You are able to remove your consent at any time. You can do this by contacting info@opensayme.org
(b) We have a contractual obligation.
(c) We have a legal obligation.
(d) We have a vital interest.
(e) We need it to perform a public task.
(f) We have a legitimate interest.

How we store and control your personal information

We are committed to ensuring that your information is secure. In order to prevent unauthorised access to disclosure, we have put in place highly encrypted electronic systems and managerial procedures to safeguard and secure the information we collect online.

Your information is securely stored on our database.

We keep your personal information for no longer than we need it. We will then dispose your information by securely, deleting this from our database.

We will not sell distribute or lease your personal information to third parties unless we have your explicit permission or we are required to do so. Employees, associates and agents of Open Says Me Ltd, may be given access to any personal information that we collect, but their use of this information shall be limited to the performance of their duties and in line with the reason for processing. Our employees, associates and agents who have access to your personal information, are required to keep that information confidential and are not permitted to use it for any purposes other than to enable you to use the website or to deal with requests that you submit to us.

We may use your personal information to send you promotional information to send you promotional information about Open Says Me Ltd and other information related to our industry.

Who do we share your personal data with?

To give you the best experience at opensaysme.org and to enable us to offer our products and services, we currently partner with the following companies:

Google – we have implemented reCAPTCHA v3 on our contact form and your use of reCAPTCHA v3 is subject to the Google Privacy Policy and Terms of Use.
WordPress – to provide you with website services. Visitor comments may be checked through an automated spam detection service. Visitor comments may be checked through an automated spam detection service.

Your Data Protection Rights

Under data protection law, you have rights including:

Your right of access – You may request details of personal information, that we hold about you. If you would like a copy of the information held on you, please write to Open Says Me Ltd 3rd Floor 207 Regent Street, London W1B 3HH.

Your right to rectification – If you believe that any information we are holding on you is incorrect or incomplete, or if you have any other data protection related queries or concerns, please write to Gillian Sewell Director, as soon as possible at the above address. We will promptly correct any information found to be incorrect.

Your right to restriction of processing – If you are concerned that we have breached a privacy law or code, please send an e-mail marked ‘urgent’ to Gillian Sewell, Director at info@opensaysme.org. We aim to respond in a reasonable time (normally 24hours). Our data protection officer, will manage your complaint and will give you additional information as to how it will be handled. You have the right to ask us to restrict the processing of your personal information in certain circumstances.

Your right to erasure – You have the right to ask us to erase your personal information in certain circumstances.

Your right to object to processing – You have the the right to object to the processing of your personal information in certain circumstances.

Your right to data portability – You have the right to ask that we transfer the personal information you gave us to another organisation, or to you, in certain circumstances.

You are not required to pay any charge for exercising your rights. If you make a request, we have one month to respond to you.

Please contact us at info@opensaysme.org if you wish to make a request.

How to complain

If you have any concerns about our use of your personal information, you have the right to make a complaint to us at: 3rd Floor 207 Regents Street. London W1B 3HH or info@opensaysme.org

You can also complain to the ICO if you are unhappy with how we have used your data.

The ICO’s address:

Information Commissioner’s Office
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF

Helpline number: 0303 123 1113
ICO website: https://www.ico.org.uk